Your information · Your choices
Privacy Policy
This policy explains what GaadiGo collects, why we use it, when it may be shared, and the choices available to you.
Last updated: 18 September 2026
Information you provide
We may collect your name, mobile number, profile details, emergency contact, support messages, payment choice, ratings, and identity, licence, vehicle, insurance, banking, or tax documents supplied by captains and owners.
Location and trip information
With device permission, we collect precise or approximate location for pickup, navigation, matching, safety, and trip records. We also process destinations, routes, time, distance, fare offers, accepted fares, cancellations, device details, and app activity.
How we use information
We use information to create and protect accounts, connect passengers with captains, operate bookings and rentals, calculate suggestions, provide support, verify users and documents, improve safety and service quality, prevent fraud, communicate updates, and comply with law.
Permissions
GaadiGo may request location, phone, camera, photo, notification, and microphone permissions when a feature needs them. You can control permissions in device settings, although disabling one may prevent the related feature from working.
When information is shared
Trip details needed to complete a service are shared between the matched passenger and captain or owner. We may use vetted service providers for hosting, maps, communications, analytics, verification, payments, and support. Information may also be disclosed to authorities where legally required or necessary for safety.
Payments
Payment partners may process payment identifiers and transaction details under their own privacy terms. GaadiGo should not store full UPI PINs, card PINs, or banking passwords. Never share an OTP or PIN with a captain or support agent.
Retention and deletion
We retain information only as long as reasonably needed for service, safety, disputes, fraud prevention, accounting, and legal duties. Some trip and transaction records must be retained under law. You may request account deletion through support; required records may be kept securely until their retention period ends.
Security
We use reasonable technical and organisational safeguards designed to protect information. No digital system is completely secure, so keep your device and account credentials protected and tell support promptly about suspicious activity.
Your rights and choices
Subject to applicable law, you may ask to access, correct, update, or delete personal information; withdraw optional consent; turn off promotional messages; or raise a grievance. You can change app permissions through your device.
Children and policy updates
GaadiGo is not intended for independent use by children under 18. We may update this policy as services or laws change and will post the new effective date or provide additional notice when required.
Contact
For privacy questions, requests, or complaints, contact GaadiGo Support on WhatsApp at +91 9666494992. Please describe your request without sending passwords, PINs, or unnecessary identity documents in chat.